Delete your account
Last updated 11 September 2026
You can delete your Master Mental Ability account and your practice data at any time, and you do not need to have the app installed to ask. There are two ways.
Two ways to do it
In the app — immediate
Open Settings, choose Delete account, and confirm. It happens straight away and you are signed out.
This is the fastest route and it needs nothing from us.
By writing to us — no app needed
Email hello@mastermentalability.in with the subject Delete my account, and tell us the mobile number the account is registered to. That is the only thing we need.
We will verify that the request comes from the account holder, delete it, and write back to confirm. We do this within 7 days, and usually the same day.
You can also message us on WhatsApp at +91 79735 02255.
If you are a parent or guardian asking for a child's account to be removed, write to us the same way and say so. You do not need the app or the password.
What gets erased
Everything that identifies you, and everything you did:
- Your mobile number, name, email, age and target exam.
- Every practice record — every question you answered, every session, your review schedule, your progress and your streak.
- Any notes you wrote on a question.
- Every way back into the account — sign-in sessions, saved sign-in codes, and any linked Google account.
- Notification subscriptions, so you stop hearing from us.
- Scholarship documents you uploaded, both the records and the files themselves.
Your account can no longer be signed in to. If you come back later, you start fresh with a new account.
What is kept, and why
Two things outlive the account, and in both cases your name, number and email are removed from them first — what is left cannot be traced back to you by us or by anybody else.
| What | Status | Why |
|---|---|---|
| Payment records | kept | If you ever paid us, the record of that payment — the amount and the date, without you attached to it — has to survive, so a tax question or a disputed charge a year later can still be answered. |
| Reports of a broken question | kept | If you told us a question was wrong, that report stays so the question can be fixed, with you cut out of it. The fault is in our content, not in you, and it must not leave when you do. |
| Your practice | erased | — |
| Your profile | erased | — |
| Uploaded documents | erased | — |
If another student used your referral link before you left, the free days they earned stay with them. Their account is theirs, not yours, and nothing in it names you afterwards.
How long it takes
- From the app: immediately.
- By email or WhatsApp: within 7 days, and usually the same day. We write back when it is done.
- Backups: routine backups are overwritten on their own cycle, which completes within 30 days.
This cannot be undone
There is no recovery period and no restore. Your practice history, your review schedule and your progress are gone for good. If you have paid for access, deleting your account does not refund it and does not carry it to a new account. If you only want to stop the reminders, turn them off in Settings instead — that leaves your practice where it is.
Questions
Anything about this, or about what we hold — email hello@mastermentalability.in. Our Privacy Policy has the full list of what we collect and who else can see it.